Refund Policy

Refund Eligibility

Defective or Incorrect Items

If you receive a damaged, defective, or wrong item, you are eligible for a full refund or a replacement.
You must contact us within 7 days of delivery with:

  • Photos of the item

  • Photos of the packaging

  • Order number

Conditions for Refund

A refund may be approved if:

  • The product is unused

  • The product is in original packaging

  • The issue is reported within 7 days of delivery

Once approved, the refund will be processed back to your original payment method.

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind

  • Incorrect size or color selected by the customer

  • Products damaged due to misuse

  • Items lost due to incorrect shipping address entered by the customer

Sale Items

All discounted or promotional items are final sale unless damaged or incorrect.

Refund Processing Time

Once your refund is approved:

  • Processing time: 3–5 business days

  • Bank or payment processor time: 5–10 business days

You will receive an email notification once your refund has been issued.

Partial Refunds

In certain cases, partial refunds may be granted if:

  • The product shows slight wear

  • Packaging is missing or damaged

  • Item is returned outside the allowed timeframe (case-by-case review)

How to Request a Refund

To request a refund, please contact our support team:

📧 Email: info.luxaffairsstore@gmail.com
📱 WhatsApp: +1 (717) 538-5671

Include your order number and photos for faster processing.