FAQs

📌 LUXURY AFFAIRS — Frequently Asked Questions (FAQ)

1. What type of products do you sell?

At Luxury Affairs, we offer premium-quality fashion items including handbags, jewelry, accessories, and seasonal statement pieces inspired by modern luxury trends. All items are carefully sourced and quality-checked.

2. Are your products authentic?

Our products are independent, premium-quality fashion items.
Luxury Affairs is not affiliated with any designer brand, and all items are sold under our own quality standards.

3. How do I place an order?

Add your desired items to the cart and proceed to checkout.
You will receive an order confirmation email right away.

4. What payment methods do you accept?

We accept:

  • Credit & Debit Cards

  • PayPal

  • Shop Pay

  • Apple/Google Pay (when available)

All payments are secured.

5. Do you offer order tracking?

Yes. Once your order is shipped, you will receive a tracking number via email or WhatsApp.

6. How long does shipping take?

Delivery times vary by location:

  • USA: 5–10 business days

  • Canada/UK/EU: 7–12 business days

  • Worldwide: 10–20 business days

Peak seasons or customs may cause delays.

7. Do you offer returns or exchanges?

Yes. If you receive an incorrect, damaged, or defective item, we will arrange a return or exchange.
See our Return & Refund Policy for more information.

8. What if I receive a damaged or wrong item?

Contact us with:

  • Order number

  • Photos of the issue

  • Packaging pictures

Our team will help you immediately.

9. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase.
After processing or shipping, cancellation may not be possible.

10. How do I contact customer support?

You can reach us anytime through the following channels:

📱 WhatsApp: +1 (717) 538-5671
📧 Email: info.luxaffairsstore@gmail.com
📸 Instagram: luxuryaffairsstore
🎵 TikTok: luxaffairsstore

We respond within 12–24 hours.

11. Do you offer gift packaging?

Yes. Gift packaging is available on selected products at checkout.

12. How do I choose the right size or style?

Each product page includes measurements and material details.
If you need help choosing, our support team is ready to assist.

13. Do you restock sold-out items?

Some items restock depending on supplier availability.
You can sign up for restock alerts directly from the product page.