Order Status

Order Status

1. How to Check Your Order Status

With an Account:

  • Log in by clicking “Sign In” or “My Account” at the top of our website.

  • Go to the Orders or Order History section to view all your orders.

  • Click on an order to see its status, estimated delivery date, and tracking information.

Without an Account (Guest Checkout):

  • Check your order confirmation message, which includes your order number.

  • Contact us on Instagram @luxuryaffairsstore or WhatsApp +17175385671 with your order number for an update.

  • Alternatively, use the tracking number from your shipping confirmation to track directly on the carrier’s website.

Note: If you can’t find your order confirmation, check your spam/junk folder.

2. Order Status Definitions

  • Pending: Order received, awaiting payment or processing (1–2 business days).

  • Processing: Order being prepared, quality checked, and packaged (1–2 business days, Mon–Fri).

  • Shipped: Order handed to the carrier. You’ll receive a tracking number.

  • Delivered: The package has arrived at your address.

  • Cancelled: Cancelled due to stock or payment issues — we’ll notify you with resolution options.

  • On Hold: Order requires additional info (e.g., payment or address verification). We’ll contact you to resolve.

3. Tracking Your Order

  • A tracking number is provided once your order ships (within 1–2 business days).

  • Click the tracking link in your confirmation message or enter the number on the carrier’s site (e.g., USPS, DHL).

  • International tracking may not update in real time.

  • No tracking number after 48 hours? Contact us on WhatsApp +17175385671 or Instagram @luxuryaffairsstore.

4. Common Order Issues

  • Order Not Showing in Account: Make sure you’re logged into the correct account. Guest checkout orders won’t show — contact us with your order number.

  • Delayed Shipment: U.S. orders: 5–7 business days (standard), 2–3 (expedited). International: 7–14 business days. Customs or carrier delays may extend times.

  • Incorrect or Damaged Item: Report within 48 hours with your order number and photos via WhatsApp or Instagram.

  • Order Cancelled Unexpectedly: Could be stock, payment, or system error — we’ll inform you and provide solutions.

5. Modifying or Cancelling an Order

  • Changes: Request modifications (e.g., address, product) within 24 hours via WhatsApp or Instagram.

  • Cancellations: Must be made within 24 hours of order. Once processed/shipped, cancellations follow our Refund Policy.

  • Note: Personalized/engraved products cannot be modified or cancelled.

6. Returns and Refunds

  • Returns accepted within 30 days for unused products in original packaging.

  • To initiate, message us on WhatsApp +17175385671 or Instagram @luxuryaffairsstore.

  • See our Refund Policy and Shipping & Returns for full details.

7. Contact Us

For order questions or support:
📲 WhatsApp: +17175385671
📸 Instagram: @luxuryaffairsstore
💬 Live Chat: Available on our website during business hours.

8. Updates to This Page

We may update this Order Status policy as needed. Changes will be posted here with the latest revision date.

Last Updated: September 21, 2025

✨ We’re here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Luxury Affairs Store!