Additional Support

📌 Additional Support — Luxury Affairs

At Luxury Affairs, we are committed to providing fast, reliable, and friendly support.
If you ever need help with your order, product information, shipping updates, or anything else, this page guides you to the right support channel.

💬 1. Contacting Our Support Team

Our customer support team is available to assist you with any questions, concerns, or order updates.

You can reach us at:

📱 WhatsApp: +1 (717) 538-5671
📧 Email: info.luxaffairsstore@gmail.com
📸 Instagram: @luxuryaffairsstore
🎵 TikTok: @luxaffairsstore

We aim to respond within 12–24 hours.

📦 2. Order Assistance

If you need help with an order, please include the following in your message:

  • Your full name

  • Order number

  • Email used at checkout

  • A brief description of the issue

This helps us respond faster and resolve your request smoothly.

🚚 3. Shipment & Tracking Support

If your order has shipped:

  • Check your email or WhatsApp for the tracking number

  • Tracking will update within 24–48 hours after dispatch

  • If tracking seems delayed, carriers may take time to scan packages during peak seasons

If you need help understanding or checking your tracking status, contact us—we’ll assist you.

🔄 4. Returns & Exchanges Assistance

For support with returns or exchanges:

  • Attach photos of the item (if damaged or incorrect)

  • Include your order number

  • Provide a short explanation of the issue

Our team will review your case and guide you through the process based on our Return & Refund Policy.

💳 5. Payment & Billing Support

If you experience payment issues:

  • Double-check that your billing address matches your card

  • Ensure all card details are correct

  • Try another payment method

  • Contact us if the problem continues

We’ll help verify and assist you step-by-step.

👜 6. Product Information Help

Need details about:

  • Material

  • Size

  • Color

  • Styling tips

  • Stock availability

Our support team can help you choose the right item before you place an order.

🎁 7. Special Requests & Gift Orders

If you want:

  • Gift packaging

  • Custom notes

  • Priority processing (when available)

Just send us a quick message on WhatsApp or email—we’re happy to assist.

🕒 8. Support Hours

Our support team operates Monday–Saturday, but you may message us anytime.

We respond to all inquiries within 12–24 hours.

🤝 9. Our Commitment

Customer satisfaction is our priority.
We make sure every order is handled with care and every customer receives respectful, reliable support.