Refund & Exchange Policy – Luxury Affairs Store
We want you to shop with confidence. That’s why we offer a 30-Day Return & Refund Policy on eligible purchases.
⏳ Return Window
Returns or refunds must be requested within 30 days of your purchase. Unfortunately, we cannot process any claims after this period.
✅ Eligibility for Return or Refund
You may request a return or refund under the following circumstances:
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You received the wrong product.
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The product is defective or faulty (refer to condition #8).
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The item was damaged during shipping.
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There are clear signs of tampering or mishandling.
📌 Note: We do not accept returns for change of mind.
📌 A 25% restocking fee will be applied to all returned items.
📌 Return shipping costs are the responsibility of the customer.
💳 Cancellations & Transaction Fees
If you cancel an order or request a refund for any reason, a 5% transaction fee will be deducted from your refund to cover processing charges.
🔄 Exchanges
We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, contact us at:
Instagram : @luxuryaffairsstore
WhatsApp: +1717538567
Wait for our confirmation before sending the item. We’ll then provide the correct return address.
💸 Refund Process
Once we receive and inspect your returned item, we’ll notify you via email. If your return is approved:
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Your refund will be processed.
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The amount will be automatically credited to your original payment method within a few business days.
🕵️ Late or Missing Refunds
Still waiting on your refund?
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Check your bank account or credit card statement.
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Contact your credit card provider — it may take time to reflect the refund.
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Contact your bank — processing delays are possible.
If you’ve completed all the above steps and still haven’t received your refund, please contact us at:
Instagram : @luxuryaffairsstore
WhatsApp: +17175385671
🔖 Sale Items
Yes, sale items are also eligible for refunds and exchanges if they meet the above criteria.